DOT Supervisor Training and Reasonable Suspicion Trap 1: “I haven’t had a drink since last night!”

Here is another tip for you to consider in your DOT Supervisor Training.
In the heat of the moment, this excuse can seem quite reasonable, especially for those of us who have had a few late nights ourselves. Here’s something you probably won’t consider in the heat of the moment—just how long ago was “last night”?

Depending on when your employee stopped drinking, it can be as few as 3-4 of hours. Knocking off at 4am and catching a couple hours of sleep before work may fool your employee into thinking it’s a new day, but he can’t fool his body. Sleeping doesn’t metabolize alcohol and sober you up any faster than if you were awake.

But isn’t even 4 hours long enough to sober up? Not necessarily. Don’t make the mistake of projecting your own consumption habits onto your employee. He may have consumed an amount that far exceeds your own capacity. If your employee has a substance abuse problem, it’s far more likely that he’s been engaging in binge drinking. Having 10 or more drinks in one sitting is not unheard of.

Employees who have a high tolerance to alcohol could have their last drink late at night and still be under the influence well after sunrise. They don’t have to drink just before coming to work or first thing in the morning to be under the influence. Don’t let this statement convince you that a test is unnecessary.

Supervisors: Tense and Nervous in Corrective Interviews

When you meet with an employee to conduct a corrective interview, are you sometimes tense, nervous and forgetful, or feel a little overwhelmed by the process? Well you are not alone. Very few people in supervisory positions would say they look forward to such meetings, but nevertheless, these meetings go with the territory. Here is how to make the supervisor's role a little easier to swallow. First, plan your meeting with the employee ahead of time. Don't make the meetings off the cuff. Be sure to write a list of your concerns and use it as outline in your discussion. There is nothing wrong with this approach. Review these points however before your meeting. They way you will be staring at notes less. Get your supervisor's support and input prior to your meeting in writing this increases your feelings of security and gives more authority to quell a belligerent or non-receptive response from your employee. Meet with the employee in your office (on your turf). Discuss the listed concerns and allow the employee to respond. Do not argue with your employee. Try to remain emotionally detached by seeing the goal of your meeting as helping the employee understand the relationship between unacceptable behavior and its possible consequences. This the right attitude and keeps the feeling of "character attack" out of the interview. Good luck. Here is a super-awesome set of supervisor handouts, and if you happened to be a human resources manager, this "kit of materials" will help your supervisor improve their relationships with employees and boost their productivity. See the "Deluxe Supervisor Reproducible Fact Sheet Kit"
If the employee remains argumentative or will not listen, end your meeting with plans to meet again soon. For specific help on constructive confrontation or how to confront an employee, the 14 Vital Skills for Supervisors.

What If My Supervisor Is the "Troubled Employee"

If your company is of any appreciable size, you may have an employee assistance program. Regardless of what the insurance company's brochure says, the primary purpose of an EAP is a management tool to help the organization deal with at-risk troubled employees whose personal problems may affect job performance.

They get help by way of self-referral for their own reasons, or the supervisor makes a referral to the EAP based upon job performance. Your EAP is not an employee benefit like a free gym membership. It is much more profound than to call it a benefit. It is a programmatic approach for dealing with behavioral risk with an established "core technology" of elements that make an EAP an EAP. So, all of that said, what do you do in the situation where your boss is the troubled employee?

As a supervisor, you can't make a supervisor referral. So, now what?!

This question, often raised by supervisors during training, is not as difficult to answer as it may at first appear.

Assuming your supervisor is a troubled employee, it is likely that his or her performance, conduct, or attitude on the job is affecting you personally.

This means that contacting the EAP to help you resolve your problem with the supervisor's behavior is appropriate. The stress of a dysfunctional supervisor may be problem-solved many ways, depending on the circumstances.

This could include modifying the way you handle the stress to actually seeking organizational support in order to deal with a real problem. You may be able to discover creative solutions with the EAP counselor. Regardless, just as it would be appropriate to seek EAP assistance for ongoing conflicts with a co-worker, it is appropriate to seek assistance from the EAP if you are negatively affected by the behavior of a supervisor. This is always the best alternative to trying to "refer" your supervisor. So the surprise answer is that there is no one answer that fits all situation. However, the shortest route to discovering the most workable answer is to consult with the EAP expertyourself.

Reasonable Suspicion Training Didn't Help this Supervisor

I understand from one of my readers that she has, what she describes as a dedicated employee who is seeing a psychiatrist for depression, she also says this employee has an alcohol problem. Not suprising, she also says he has unpredictable patterns of absenteeism. The company has an EAP and their is a reasonable suspicion training program for alcohol and drug education of supervisors, but the question is, why use it or make a referral if he is obviously is seeing psychiatrist?

I know many of you will not believe this, but for some supervisors I have met, this makes perfect sense -- not to make a referral to the EAP. They have not referred such employees, despite their DOT supervisor training for reasonable suspicion because they believed, even with alcohol on the breath that the employee was in good hands with Dr. Freddy Freud.

Straight up, please refer these employees to your EAP. Persistent job problems are the proper basis for a supervisory referral not the workplace alcohol problem!

In this case it is absenteeism and refer for reasonable suspicion, too in accordance with your organizations drug free workplace policy. Often, employees seek help for personal problems they have themselves improperly diagnosed, like depression. Did you know that alcohol is a depressant? So, wallah!

Do you know that many depressed employees hope to heaven that a psychiatrist will call their alcoholism "a symptom" of depression? And guess why this is such a wonderful thing to the alcoholic? It holds out the possibility that he or she can one day drink normally again.

Believe me, there are many psychiatrists who want the patient to believe exactly this. And can you can guess why? Precisely. Can you say "ongoing" paying patient? So employees will seek help from the wrong source, or one which inadequately treats their problem.

A psychiatrist, without recommending alcoholism treatment, will be unable to successfully treat the illness because much more is needed than what the physician can offer. It is likely that this employee believes you are a sympathetic supervisor willing to wait. Wow, I can smell the risk from here. This is why the employees is willing an trusting, and desireous of sharing the nature of his problems with you without correcting the absenteeism. If you have not tried the EAP yet, and the threat of termination, as a motivator, you are overdue and over-ripe like a banana for a supervisory referral.

I hope you consider more reasonable suspicion training and more effecive dot supervisor training in the near future.