Are you a proactive manager? If not, I can tell you that management wants you to be exactly that. They may not know how to describe what you should be doing, but trust me this it - proactive management. Proactive means “anticipatory.” Management wants your energies and resources used to think ahead, anticipate problems and issues, and do less “reacting” to problems your work unit experiences. Here’s the key: When managing proactively, you strategize and target problems that have not happened yet in an effort to prevent them. You cannot just “think” proactively. Instead, you target the risk with interventions to reduce or eliminate them. The EAP is not an expert on your specific functions, but is experienced at coaching, analyzing, and examining the mandate you’ve been given. That assistance can help you keep on track and help ensure that you follow through on management’s directive. For more insight, consider the only book dedicated to this topic, Proactive Personality and Behavior for Individual and Organizational Productivity (New Horizons in Management series) by Andrew J. DuBrin. - for a supervisor training package -- the last one you'll ever buy -- go here.