Monday, April 4, 2016

Supervisor Training: No Shame In Conflicts, Only Failure to Learn from Them

Everyone experiences conflicts. There is no shame in it. As a supervisor, you should analyze the conflicts you experience so you can learn from them. The only shame is failure to learn from mistakes and repeating self-destructive patterns that make your life miserable.

After a conflict, identify the extent to which you contributed to it by using this list below. If you find yourself checking off the same items repeatedly after conflicts, your employee assistance program EAP can help you devise personal strategies to get along better with others at work.

. You provoked a fight or at least made it worse with hurtful, cynical or inflammatory comments. You knew the minute you opened your mouth that your remarks would add fuel to the fire.

Impulsiveness. You lost your cool. You let your temper flare or you raised your voice needlessly, triggering resistance.

Stubbornness. You refused to back down or admit error, even though deep down you knew you were at least partly to blame. You were unwilling to listen and learn.

Bitterness. You took out your pent-up anger on someone. A simmering resentfulness drove you to conflict, possibly stemming from disappointments over your career or workplace jealousies. #supervisor training #supervisor courses