Sunday, August 4, 2013
Supervisory Skills If Your Company Has Been Sucker Punched by Your Managed Care Company
Important supervisory skills training include knowing how to use your company's employee assistance program to tackle job performance problems of employees you supervise. You may at one time in the past had a traditional and much more effective employee assistance program, but your company may have been suckered into giving it up in favor of an 800# associated with the managed care company. These programs are mostly...hmmm...best word is "terrible" for helping troubled employees. Managed care companies do a lousy job of educating supervisors about these employee assistance programs and how they can, should be, and always were supposed to be used as management tools to help you correct the job performance, attendance, and conduct issues troubled employees you supervise. There in a nutshell lies the risk. You can still save a life if you know about that little phone number found on the back of your insurance card that tells you to call "this number" for mental health and substance abuse treatment benefits. This is where you EAP may lie. When you have a troubled employee whose performance is not turning around, sit down, have a corrective interview and if you have reached your wits end ready to fire and terminate--hold off and do this as a last resort: "Tell the employee, what job action you are initiating and there is only one way to prevent it, and that is if the employee thinks he or she has a personal problem contributing to the job performance issues and is willing to phone the EAP (phone number on back of insurance card will lead you to it) and follow through with its recommendations and sign a release so you can verify attendance. Say you are willing to accommodate the employees in this regard, otherwise you will initiate the job action now." Nearly all employees will accept the offer of help, and if a release is signed (part of the bargain) and that communication flows to you about the participation (no personal information), then your employee stands a good chance of getting well. Supervisor training and supervisor skills like these can save lives. This is called "Performance-based Intervention". Follow up is key. We teach these skills in Supervisor Tips and Skills Newsletter. Get a free copy.